Terms and Conditions

VAT Exemption Declaration

I confirm that I am eligible for VAT exemption on this purchase due to having a recognised chronic illness or medical condition.

Freedom Mobility – Terms & Conditions

Product Quality Assurance

All products sold by Freedom Mobility are thoroughly tested and assessed to ensure they meet the highest possible standards.

Warranty Information

New Products

  • Covered under the manufacturer’s warranty, provided with the product at the time of purchase.

Pre-Loved or Reconditioned Products

  • Covered under a warranty period specified on your invoice, based on the product purchased.

  • Warranty includes mechanical parts only. It excludes perishable items such as:

    • Tyres

    • Motor brushes

    • Batteries (unless new)

Extended Warranty

  • If purchased, the extended warranty is subject to the terms outlined by the third-party warranty provider. A warranty pamphlet will be provided.

Return-to-Base Warranty

  • All warranties are Return to Base, meaning:

    • The customer is responsible for returning the product to us for repairs.

    • Freedom Mobility will cover the cost of delivering the item back to you after repair.

Returns & Refunds Policy

  • We reserve the right to repair any faulty items. If repair is not possible, a replacement of equal or greater value will be offered.

  • A 14-day cooling-off period applies to purchases made:

    • Online

    • Over the phone

    • During off-premises demonstrations (e.g., at your home or an exhibition)

Cooling-Off Period Exclusions

  • No cooling-off period is offered for:

    • In-person purchases made at our premises

    • Products that have been seen, tested, or described on-site before being paid for online or over the phone

    • Custom or bespoke items where manufacturing has begun

    • Specific products such as Scooterpac Cabin Cars (New or Reconditioned), due to their personalised nature

Returns Procedure

  • Any eligible return must be in the same condition as when sold.

  • The buyer is responsible for returning the item.

  • Once received and inspected, a refund will be issued.

  • The 14-day period starts from the date the item is received by the customer.

Scooter & Powered Wheelchair Usage Guidelines

  • Battery Care:

    • Charge batteries fully and regularly.

    • Avoid letting batteries fully discharge.

    • Do not perform short, incomplete charges, as this can damage battery life.

  • All products come with an intelligent charger that stops charging once batteries are full.

  • For best results, leave the charger connected and switched on when not in use.

⚠️ Failure to follow usage guidelines may result in faults. If a call-out is required due to user error, a call-out fee may apply.

Freedom Mobility – FCA Regulation Statement

Freedom Trading Ltd is a credit broker, not a lender.
We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number: 1021871.

Registered Address:
Unit 2 Harrod Close, Horn Hill, Lowestoft, Suffolk, England, NR33 0PX